Frequently Asked Questions

We work with 120+ customers across the US, Canada, UK, Western Europe, Aus, UAE and APAC. We are hyper-focused on these 7 geographies. We do not focus yet on businesses in South East Asia, Latin Americas, Africa and Eastern Europe.

We provide local support to all our customers through our offices in India, as well as through local partner offices in US-east, US-mountain, US-central, US-pacific, UK, UAE and Aus. Some of the customers are jointly supported with local Microsoft teams, AWS teams and Data Platform partners in that region.

Our engineering teams primarily operate from our offices in India, while the Consulting teams spend most of the time with customers in their local offices, be it US, Canada, UK or Australia. All the Engineering team members are always travel-ready and travel whenever required, especially during Requirements Analysis, User Workshops and final User Acceptance.

We love consulting and love observing problems-in-action. So, we all travel a lot and wherever possible, work with our customer teams, in their local offices

We provide a fixed-fee solution, that’s milestone-based. In our consulting model, we love sharing the risks of our customers’ business & projects. Our processes & systems are designed on getting it right the first time. So, if we don’t deliver as per the agreed project milestones, we don’t get paid. Post implementation, we provide 1-year free warranty – because we know our solutions work, without fail. Our customers love this. And find their actual costs of ownership pretty cost–competitive, lesser by at least 60%.

It’s NOT our model to provide a $50k project budget – that eventually gets delayed by months; has bugs during production use, is costly to add new features, has architecture scalability challenges later, and whose ongoing support is even expensive than the original implementation. If our customers spend $50k – that’s the only cost they incur. Everything else is taken care by the solutions & Processes from our teams, in the same cost.

We provide a 1-year no-cost warranty for all the solutions we deliver. So, our customers don’t really need any support from us to just manage “bugs” post implementation. And, post implementation, we happily train their existing teams to manage the new solution in-house.

Yes, our customers do usually need post-production support for adding new features, or making small changes, and enhancements. Our Solutions Support^TM teams, handle that, with a nominal fee, working with their in-house teams.

And yes, we don’t ask our clients to sign-up for yearly support contracts. We prefer to spend everyone’s time, effort & hard-earned money towards building new solutions, while our Solutions Support team supports current implementations, wherever needed, at a nominal cost.

We carry, at all times, the Omissions & Errors insurance ; plus the Professional Liability Insurance. And for any specific requirements, we work with our customers’ legal teams to ensure all required details are in place.

We are a Business Consulting company, that takes up the downstream Technical Implementations to also be done by our in-house teams. Our customers are free to use their own IT teams for solution implementations post consulting phase, while our team focuses on Upstream Consulting activities, providing a detailed Solution Design, Approach, Roadmap & Project plan. Or, like in most cases, we work with their in-house IT teams to jointly implement these Greenfield solutions.

We are not a staffing company, and we don’t provide contract resources.

Every year, we certify our teams and processes for various global Compliances and Competencies – to provide secure, and highest-quality solutions to our customers across the US, Canada, UK, Aus, UAE and APAC.

Our processes are ISO 27001 compliant, as well as Certified by Microsoft/AWS/Data-Partner teams for delivering various solutions under Cloud, Data, BI, Mobile, AI & ML. All our offices and assets used by our team members are compliant as per Cloud Security protocols, ISO requirements, as well as GDPR security guidelines.

We are a duly registered & accredited Consulting company, under Indian Companies Act.

We care about solving big business problems, the more complex the better! Especially, the business growth & operational efficiency related challenges faced by certain Industries across the globe.

The size of the project wouldn’t matter, if we find each other like-minded. We would love to hear from you.

And yes, we have done consulting projects of all sizes - $5k, $50k or $500k. And a lot of the smaller consulting projects have created some of the biggest & boldest impacts on our clients’ businesses. (Read more success stories)

We assess the size of each project based on its impact on our client’s business. Be it our Consulting projects, or the subsequent implementations using Data, AI, ML, IoT, Cloud or Mobile.

More than a dozen of our customers have seen revenue growth, growth acceleration & operational efficiency benefits from our Implementations – to be from $50Mn to $0.5 Bn. Specifically in terms of Project sizes, some of our biggest Consulting & Implementation projects have spanned 3-4 years, with 25-30 people teams, with budgets of USD 3-5 Mn. (Read more success stories)

Majority of our successful implementations have come with customers in industries like Equipment Manufacturing, Renewable Energy, Power & Utilities, Oil & Gas, Logistics & Transportation, and Process manufacturing. These implementations have been across the US, Canada, UK, Australia, UAE and APAC.

The biggest business benefits in these implementations have been where CXOs, VPs and Directors – across Operations, Finance and Technology – have been directly involved in Roadmap creation & Execution planning.

You can stop or cancel your projects at anytime, without any penalties. (Although, over the last 6-years, no customer has stopped/canceled any project) We do not bind our customers into lengthy lock-in contracts.

Moreover, our usual working model is that till we don’t deliver as per the agreed project milestones, we don’t even send you the invoice.

We only get paid when we deliver as per the agreed project milestones.

Our finance team never sends any invoice to our customers till the deliverables are reviewed & okayed as per the agreed milestones.

Our processes & systems are designed to collaboratively work with the in-house teams & other vendors-teams of our customers. When co-developing the solutions, our teams are designed to mirror the processes followed by existing teams, be it Scrum-based Agile, Agile XP, CI-CD, DevOps, Security Audits, or anything else.