About Client
Founded in 1988, our client is a global leader in high-precision weighing and inspection technology. With operations across Europe, Asia, and America, they specialize in providing innovative solutions that ensure product quality and regulatory compliance in critical industries such as food safety and pharmaceuticals. Their clientele includes industry giants like Coca-Cola and Bionorica, who rely on their advanced systems to maintain high standards in production and compliance.
Challenges
The company existing production management systems were becoming a bottleneck due to outdated interfaces, leading to inefficiencies in operations like order processing, product marking, and quality assurance, making the process time-consuming for operators. For instance, an operator would spend a lot of time defining a production process for any product and over 10 minutes just searching for the process for each work order. To address these inefficiencies, the company needed to tackle several key challenges
- Complex user interfaces: The existing views for managing production orders and verifying results were cumbersome, leading to slower operations.
- Inefficient process flows: The lack of a cohesive UX design across platforms made it difficult for operators to efficiently manage tasks like serialization.
- Outdated tech stack: The system was built on an old tech stack and UI components, which limited the ability to implement modern features and improvements. This not only affected performance but also made the system harder to maintain and less responsive to user needs.
Solution
To solve these challenges, the company partnered with Saviant to leverage their experience and expertise across the machinery manufacturing industry. Saviant’s team started with conducting thorough product audits to identify existing usability issues and customer needs. Next, the UI/UX engineering team followed a strategic consulting approach that involved three crucial steps:
- Research & analysis: The team focused on understanding user needs, operational challenges, and business objectives.
- Design & prototyping: They created wireframes and prototypes that aligned the UI with the overall UX strategy. This allowed them to visualize and test design solutions before implementation.
- Testing & iteration: The team conducted thorough testing to refine user-centric designs based on feedback, ensuring the final product met user needs and improved overall efficiency.
Saviant’s team ensured that the final solution was both intuitive and visually appealing, tailored specifically to meet the company’s operational requirements. Through this, the company and Saviant were able to overhaul the user experience of their production management software.
The new design made it easier for operators to navigate and manage production tasks efficiently by redesigning key interfaces. Additionally, a unified and responsive design was implemented, which significantly reduced the time needed for tasks like order processing and product verification—an improvement critical for maintaining production speed and accuracy.
Impact
The implementation of the solution led to significant improvements:
- Improved production efficiency: The company’s customers now benefit from faster, more accurate order processing and quality assurance, with a 50% reduction on the time spent by operators.
- Enhanced UX leads to better compliance: The intuitive interfaces ensure that operators can easily manage tasks like serialization and product marking, crucial for meeting regulatory requirements.
- Real-time quality assurance: The new system supports high-speed, reliable verification processes, ensuring that food safety and product quality are maintained across the board.
This transformation has redefined production efficiency and quality assurance, empowering the company to deliver faster, more reliable results while maintaining the highest standards in compliance and operational excellence.